Legal
Privacy Policy
Draft wording. A revised Privacy Policy covering our website tools and payment-in-car arrangements is being prepared and will replace this text.
At Luton Connect Taxis, we are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy explains how we collect, use, store and protect your personal information when you use our website or book our services.
Who We Are
Luton Connect Taxis, 5th Floor, Hampton by Hilton, Cubix Luton Ltd Offices, 42–50 Kimpton Road, Luton, LU2 0FP, United Kingdom
Telephone: 01582 353158
Email: admin@lutonconnecttaxis.com
Information We Collect
When you contact us or make a booking, we may collect:
- Full name
- Email address
- Telephone number
- Pickup and destination addresses
- Flight information (where applicable)
- Booking details
- Payment information (processed securely through our payment provider where applicable)
- IP address
- Browser information
How We Use Your Information
We use your information to:
- Process and manage bookings
- Contact you regarding your booking
- Respond to enquiries
- Improve our services
- Prevent fraud
- Meet legal obligations
We will never sell your personal information to third parties.
Cookies
Our website uses cookies to improve your browsing experience. Cookies help us:
- Analyse website traffic
- Improve website performance
- Remember your preferences
You can manage or disable cookies through your browser settings or our Cookie Consent banner. See our Cookies & Data Use page for details.
Data Security
We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss or misuse. Our website is protected using SSL encryption (HTTPS).
How Long We Keep Your Information
We retain personal information only for as long as necessary to:
- Complete your booking
- Meet legal obligations
- Resolve disputes
- Improve our services
Sharing Your Information
We may share your information only where necessary with:
- Payment providers
- IT service providers
- Legal authorities where required by law
We never sell your personal information.
Your Rights
Under the UK GDPR you have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Restrict processing
- Object to processing
- Request data portability
To exercise any of these rights, please contact us.
Contact Us
Luton Connect Taxis
Email: admin@lutonconnecttaxis.com
Telephone: 01582 353158